Terms & Conditions

In addition to the documents referred to in the terms and conditions, these terms and conditions govern supplying any product you order from the website. By ordering any product, you legally agree to be bound by these terms and conditions.


The access and use of the website

You have to use the website only upon these terms and conditions and any applicable law. You must not (or attempt to) interfere or disable (or attempt to disable) the website, servers, or networks that host the website. It would be best if you do not attempt to use data mining, robots, screen scraping, or similar tools to collect and extract data on the website. You are not allowed to use security-related or other features of the website that might help you in replacing orders and access certain features of the website. You may need to sign up for an account with us. For signing up for an account, you must provide us accurate and current personal information, including your name, address, phone number, and a valid email address. You must be at least 18 years old and bound yourself by an agreement with us legally. You are the only one responsible for any activity that occurs on your account, including orders placed using your account, and you also need to keep your password secure. We are not responsible for any unauthorized activity on your account if you fail to keep your account login information safe. We would refer fraudulent, abusive, or illegal activity to the appropriate authorities.

Information on this website

This website and its content are subject to copyrights, trademarks, and other intellectual property rights. You must not reproduce, transmit, distribute, modify, sell, publish or use any material on the website, including audio and video clips, except as permitted by law or with our prior written consent. We are not responsible for the inaccuracies or errors provided to us by these three parties due to photographic and screen limitations associated with displaying products; some actual products may differ to some extent in visual appearance, for example, in color from the way it appears on the website. Additionally, when it is appropriate to do so, some product images are created or selected by us for promotional purposes and may not accurately represent the products received.

Registering and cancellation

When wanting to order from the website, you have to have a valid credit or debit card. To place an order, you have to follow the instructions provided, regardless of any prior price you have seen or heard. Once you selected the product you want to order, you will immediately be informed of the fees you have to pay, including GST, if any, in addition to any applicable delivery charges. You need to pay for the product in full when placing the order through one of the payment methods we offer on the website. In any case, we will not be obligated to accept the order before we have received the money in full. You pledge that all the information you provide to us to purchase the product will be correct, that the credit or debit card, account, or other payment methods you use is your own, and that funds are available sufficient or credit facilities to cover the cost of the product. We reserve the right to have your payment details verified before providing you with a product. When you place an order on the Website, you agree to be subject to these Terms and Conditions on the date you place your order. You are responsible for reviewing the latest terms and conditions each time you place your order. Your order remains valid as an offer until we issue our confirmation of your order. We will not be obligated to provide you with the product until we accept your order. We will send you a confirmation with the order reference number and details of the product you ordered. Assum Saray reserves the right to refuse any order for any reason (e.g., unavailability of products, unusually high shipping charges). In this case, we will immediately give you a store credit or a full refund. Assum Saray works to ensure that the prices displayed on the Website are accurate. If an unexpected change in the order price or an incorrect display before accepting your order, we will contact you and ask you to confirm that you wish to proceed with the revised price. If you discover that you have made a mistake with your order after submitting it to the website, don't hesitate to get in touch with Customer Service at the following address:Sales@maslamanihome.com. However, we cannot guarantee that we will modify your order according to your wishes. Until the time we accept your order, we reserve the right to refuse to process your order, and you have the right to cancel your order. We will notify you if we cannot cancel your order before your order has been accepted. We will immediately return any payment you have already made to your original payment method.

Shipping

We tend to deliver the product within an estimated time frame. We will inform you of any changes or delays, but we are not responsible for any losses, liabilities, costs, damages, fees, or expenses arising from delivery or late delivery. Please check the Return Items page. Items will be delivered to the address you provided while placing the order. Items cannot be delivered to a regular PO Box address. If for any reason, our shipping provider cannot reach you at the agreed delivery time, we will give you instructions to re-arrange delivery. Upon delivery, you will be asked to sign a delivery form, where you confirm that the product was delivered in the correct condition (without apparent defects or damage)

Returning products

We want you to be 100% satisfied when buying from Maslamani home website. If you changed your mind about a certain purchase with us, you have a returning option within seven days of delivery, and you also can get a refund only if the product is not used or opened yet. Before returning any product, you should visit our returning products page. If you have any further questions, please do not hesitate to contact us at Support@maslamanihome.com. You will also be asked to fill out the returning form you submitted or print it so we can follow the returning process.

Returning damaged products

You need to let us know if you received any damaged products. Email us at support@maslamanihome.com and we will get back to you as soon as we receive your email. You might need to fill out the returning form or send photos of the damaged product to have a primary evaluation. Do not attempt to return the products before contacting one of our team. If we evaluate and approve a return after the initial evaluation, our Customer Service team will contact you to proceed with the return process. Depending on whether it is a minor or major defect. A return request is not acceptable due to wear and tear, misuse, or failure to use according to the manufacturer's instructions, poor use, or failure to take care of the product.

Gift Cards

Gift cards should be treated like cash: they are non-refundable, non-exchangeable, and are not refundable if used or lost. Gift cards are valid for 12 months from the date of issue. The Gift Cardholder will not redeem any balance remaining on the Gift Card after the expiration date. The Gift Card cannot be reactivated at any time after its expiration. The Gift Card cannot be used to purchase other Gift Cards. The Gift Cardholder may be required to provide proof of identity.

Promotional coupons

You may use promotional coupons as payment for certain products on the Website. For all promotional coupons, the following general terms and conditions will apply: We may send promotional coupons to you via email. We accept no liability for any errors in the e-mail address of the recipient of coupons; in the event of fraud, attempted deception or if other illegal activities are suspected in connection with the purchase of a gift or promotional coupon or redemption of such coupon on the Website, we may close your account and / Or request a different method of payment. We assume no responsibility for lost, stolen, or illegal promotional gifts or coupons.

Terms of redeeming promotional coupons

 We may, from time to time, issue promotional vouchers that may be used on the Website. Promotional vouchers can only be redeemed on the Website following the specific terms and conditions stated. Promotional vouchers can only be redeemed during the specified period mentioned once and cannot be used in conjunction with other offers (including sales, promotions, and other vouchers). Certain brands or products may be excluded from coupon promotions. If you place an order for less than the value of the promotional coupon, no money or balance will be returned to you. The promotional coupon credit is not worth interest and has no cash value. The promotional coupon is not sufficient for the order you wish to make. You may make up the difference by paying by other means (but not using another promotional coupon or attempting to rely on any other offer). Please note that only one promotional voucher can be used per order.

Privacy Policy

For more information on our privacy policy, please visit our privacy policy page.